EDC Vendor Successfully Adopts New Business Model with Automated Site Assessment Solution

Problem:

EDC vendor was shifting from a technology transfer business model to an ASP model
Change in business model involved taking over the responsibility of site assessment and providing technical support
Company required a quick way for clinical team to assess sites and make site selection decisions, while collecting comprehensive information for technical support
Site assessment was conducted manually by the company’s clinical staff
Inefficiencies associated with the manual process were frustrating and did not reflect well on the company as a technology-based firm
Assessment information was also not effectively captured in a database for technical support purposes

Replace the existing manual process with an automated site assessment solution
New process should accurately capture hardware, software, and connectivity information quickly and easily
Information collected should be automatically stored in a central database
Important technical criteria necessary for the operation of the EDC software should be flagged and highlighted to help the clinical team make fast decisions on site selection

VISTA, the customized, web-based solution proposed by SST, provided an automated assessment of the sites’ computer infrastructure within seconds to minutes anywhere around the world at any time of the day
Comprehensive assessment reports containing all required data points were quickly and easily generated with 100% accuracy
Valuable data about the sites’ technology infrastructure were warehoused for technical support purposes
Clinical team was able to make prompt assessments about whether sites met the technical requirements of the company’s EDC software