Inefficient Manual Site Assessment Process Reflects Badly on Top 5 Biotech Company

Problem:

Top 5 biotech company’s SOPs required an assessment of sites’ technological capabilities before the start of each EDC study
Site assessments were performed manually by in-house or contracted CRAs
Site assessment training for CRAs was resource-intensive and could not efficiently keep up with the high turnover rate and new influxes of CRAs
Technical assessments were often poorly done due to the CRAs’ inexperience
Delays were common and data collected were often inaccurate and erroneous
Numerous hitches were encountered during the studies, thus making the company appear disorganized and unprepared

Replace the existing manual process with an automated site assessment solution
New process should accurately capture hardware, software, and connectivity information quickly and easily
CRAs should be able to perform the assessment effortlessly without requiring any training or technical knowledge

VISTA, the customized, web-based solution proposed by SST, provided an automated assessment of the sites’ computer infrastructure within seconds to minutes anywhere around the world at any time of the day
Comprehensive assessment reports containing all required data points were quickly and easily generated with 100% accuracy
CRAs were able to complete the site assessments efficiently and focus their energies on other aspects of the site evaluation visit
Excessive site assessment training was eliminated, thus conserving valuable resources